Return & Refund Policy

Return window

We accept eligible return requests made within 3 calendar days of delivery. To request a return, contact info@niksadesign.ca within this period and include the order number and reason for the return. Please do not ship an item back before receiving return instructions from Niksa Design.

Condition of returned items

Items must be unused, unaltered, and returned in their original condition with all original components and packaging. Because many Niksa Design pieces are handmade from paper and natural materials, they must not be washed, exposed to water or excessive moisture, crushed, bent, or otherwise damaged. Items showing wear, alteration, moisture damage, or damage after delivery are not eligible for a refund.

Safe return packaging for fragile and sculptural work

The customer is responsible for ensuring that the item reaches Niksa Design safely. Fragile jewelry, sculptural lights, and oversized work must be returned in the original professional protective packaging or in equivalent protective packaging suitable for the item’s size, shape, weight, and fragility. Returns must use a tracked service; insurance is strongly required for fragile, high-value, or oversized work.

If a returned item is lost or arrives damaged because of insufficient packaging, handling, or an uninsured return shipment, the item will not be eligible for a refund. Please keep the tracking number, insurance documentation, and packing photographs until the return is completed.

Return shipping and non-refundable costs

Customers are responsible for return shipping, insurance, and return-packing costs unless the item arrived damaged or the wrong item was sent. Original outbound shipping charges, custom packing and handling fees, duties, brokerage fees, import taxes, and customs charges are non-refundable once incurred, except where required by applicable law or when the return results from an error by Niksa Design.

If an order arrives damaged or incorrect, contact us within 3 calendar days of delivery and include clear photographs of the item, packaging, and shipping label so we can review the issue before the item is moved or repacked.

Inspection and refund timing

After the returned item is received and inspected, we will notify the customer of the decision. Approved refunds will be issued to the original payment method within 7 business days after receipt and inspection. The bank or payment provider may require additional processing time before the credit appears.

Thank you for supporting handmade art and sustainable design.
Niksa Design